Do you accept credit cards for payment?
Yes we accept all major debit and credit cards to include Visa, MasterCard, Discover and American Express.
If my pickup day falls on a holiday, will you still be coming to get my trash that day?
We work all holidays except:
Fourth of July
New Years Day
During Holiday schedule all routes will be delayed one day following the Holiday, if a holiday falls on a Saturday or Sunday there will be NO changes.
For example: Thanksgiving day falls on a Thursday and offices are closed. If your trash is normally collected on Thursday your pick up will then be on Friday. Memorial Day falls on a Monday, so all routes that week will be picked up one day later: Monday route will be picked up on Tuesday, Tuesday will be picked up Wednesday, Wednesday will be picked up Thursday, Thursday will be picked up Friday, Friday will then be picked up on Saturday.
If the Holiday falls on a weekend: for example July 4, 2021 was on a Sunday. Since the closure date fell on a weekend there were no changes to the schedule; despite July 5, 2021 being a national observance day. All schedules remain the same.
What area of Colorado Springs do you serve?
We offer service in Colorado Springs in areas West of Powers Blvd., South of Woodman Rd. Feel free to call or email with your address and we will contact you to confirm if you are in our service area or visit our service area map on our services page.
What happens if the weather is bad?
We always attempt to make pickups as scheduled. If collection is canceled due to unforeseen circumstances, we will attempt to follow the holiday schedule by servicing your area the next business day. If there are delays we will send out an announcement on our social media, through an e-mail blast, and on our app which can be downloaded from our website or on google play Spaces by WIX app.
Does Carefree Disposal take large items, such as furniture and mattresses?
Yes, we can take most large items with prior notice. Please call or email us and we will take your extra items for a nominal fee.
How often will I be billed?
Residential services are billed quarterly (3 months) in advance. Commercial accounts are billed every 30 days.
What time can I expect your truck to arrive at my house?
Pickup can be any time after 7:00 a.m. Pickup times may vary or be adjusted at any time.
What do I do when I go on vacation?
If you are leaving on vacation please contact our offices to temporarily suspend services during your absence. We do not credit accounts for service interruption unless service is suspended for 3 weeks or more.
Does my trash have to be placed out at the curb? Do you offer a carry out service?
We offer both curb, alley access and carry out service. Curb service requires you to place the trash within three feet of the street. Carry out service allows you to have your cans picked up from an area that is visible from the street; we will collect the trash and then return the cans to their original location with carry out services.
Will Carefree Disposal pick up trash from inside my garage?
No, unfortunately, insurance regulations prohibit us from entering a garage on our own, even if the door is left open, but we will take it from right outside the door with our carry out service.
Do I have to provide my own cans, or will Carefree Disposal provide me with a container?
We furnish and maintain a wheeled refuse container with an attached lid at no extra charge to you, but you are more than welcome to use your own if preferred.
Sometimes I have more trash than my cans can hold…will I be charged extra?
Two extra bags are included at no charge, up to 32 gallons each. Any amount over the free 2 bag limit is $1 per bag.
Will you take branches and leaves away?
Yes, for an extra fee we will dispose of your yard materials, but they must be bagged and bundled for pickup. Two extra bags, up to 32 gallons each are included in addition to your tote. Each bag up to 32 gallons thereafter are $1 each, including yard waste. We ask that you do not fill with heavy materials such as landscaping rocks or heavy mulch. These materials must be placed in our tote in order to be lifted by our truck assists.
Can I throw out oil, paint, pesticides, batteries, etc?
All of the items just mentioned above are considered hazardous materials and are not acceptable materials for a landfill. You would need to contact El Paso County Waste at 719-520-7878 to dispose of hazardous materials.
I put my cans out and now I don't see them at the curb. Where are my cans?
As part of our customer care we make sure to secure your cans. If it is a windy day in Colorado Springs we want to make sure your cans do not blow away down the street, and we make sure to secure them once they are emptied. Look around your immediate area of property near a bush, under the tree or up against your house. We move the can to a visible area where it is sure to stay put in high wind conditions until you are able to get to them yourself.
Do you provide bear proof cans?
We offer Bear can service which includes a complementary Bear-resistant tote provided by Carefree Disposal for use with weekly trash services for $36 per month. We also have Bear-resistant cans for purchase for $325. We do not offer rent to own on our bear cans. Supplies are limited.
TO PAY YOUR BILL BY MAIL, SEND CHECK TO:
P.O. Box 15561
Colorado Springs, CO 80935
You Can Also Pay Online! Once you've set up an account with us you can click on the link below to pay your bill online.
By clicking the Pay Now button you will be redirected to a third party billing site Trashbilling.com for Carefree Disposal.
Frequently Asked Questions
How will I get my recycle cart?
We will contact you with a date of drop-off once service is established and paid for.
What time should garbage and recycling containers be out for pickup?
All containers should be out by 7:00 AM.
What does Carefree accept for recycling?
* Steel cans
* Aluminum cans
* Glass bottles (all colors)
* Junk mail
* Phone books
* Books (paperback only)
* Plastic jugs and bottles (no lids) #1-7
*Cardboard, cereal/food containers (must be flattened)
What can I not put in my recycling container?
* Boxes soiled with food, pizza boxes for example
* Any plastic that is not a bottle (e.g. plant pots, food containers or trays, medicine and pill containers) These items won't be rejected but are better reused, and may be sorted at the MRF and sent back to the landfill due to being a harder composition than bottles.
* Polystyrene (Styrofoam)
* Sod, dirt, concrete, asphalt shingles and other construction debris
* Household Hazardous Waste (fluorescents bulbs, motor oil, pesticides, chemicals, paint) cannot be recycled with other household materials
* Electronic waste: Please see the State of Colorado site for guidelines for electronic waste for residents.
Will my recycle trash be picked up the same day as my regular trash is picked up?
Trash and recycle cans are picked up on the same day, but not at the same time.